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Odds Are, Your Nonprofit Has a Facebook Community Page :: Find It, Claim It, and Link It to Your Official Page

May 12, 2010

8/7/11 Update: You can no longer link community pages to your official page. Instead, you can now merge them.

Over the last month Facebook has created millions of Community Pages. As I understand it, Community Pages are created based on what Facebook users have mentioned on their personal Facebook profiles. For example, someone mentioned the Scleroderma Research Foundation on Facebook, and now the Scleroderma Research Foundation has a Community Page:

Now… a couple of things:

1) Community Pages seem to trump Official Pages in Facebook Searches. Also, when Facebook users opt-in to “Connect” their profiles to pages, the connection is often to the Community Page and not the Official Page. That’s the feedback I am getting from folks on LinkedIn.

2) Search for your organization on Facebook to see if there is a Community Page for your organization. If you can’t find one, try searching from someone else’s Facebook account who is not an Admin or does not “Like” your organization’s Official Page.

3) Once you find it, click the “sign up” link. All you have to do is click it once to complete the sign up process.

4) “Suggest” your Official Facebook Page. This capability is a new development. It wasn’t there a few days ago. I did it for one nonprofit. You get a message that says “Thanks for improving the Page!”, but no obvious changes seem to occur. This is a new feature and shows that Facebook is listening.

For now, that’s all I know. Many are wondering if there is way to request that the Community Page be deleted. I don’t think so. Facebook is changing almost daily. Just make sure you do 1-4 above and then we wait to see happens next.

Related Links:
Official Page for the Scleroderma Research Foundation
Webinar: How Nonprofits Can Successfully Use Facebook and Facebook Apps :: Advanced

26 Comments leave one →
  1. May 12, 2010 5:26 am

    Thanks for the help! I was just wondering about this a few days ago! I’m still confused on if there’s a way I can link the “official site” and the “official facebook page” to the Community Page.

    • nonprofitorgs permalink
      May 12, 2010 5:44 am

      See number 4 on linking the Pages, but there still really is no answer. And as I Tweeted yesterday: “If you’re not confused, you’re not paying attention.” – Tom Peters || #Facebook 🙂

  2. May 12, 2010 5:56 am

    One other way to find a Community Page is through your own profile. If your non-profit is shown as your employer, when you click on it, it will take you to the Community Page.

  3. May 13, 2010 5:39 am

    Thank you so much for this information. Earlier in the week, I learned that we had a community page but didn’t know what to do about it. Because of your easy-to-follow steps, I was able to “claim” our page. VITA (Volunteer Instructors Teaching Adults) has just started social networking, and I would hate for there to be any problems along the way.

  4. May 13, 2010 7:19 am

    Our N.P. has two community pages created by FB – one for the “business” and one for the “activity”. I’ve followed the directions above for both. I actually clicked on the link to suggest an official (or Wikipedia) site twice… once with our actual FB fan page URL, and once with our regular website URL.

    Luckily, only one person has become a “Liker” of one community page thus far. I’ve sent her a direct message inviting her to become a fan of our main FB fan page for regular updates on our organization’s activities.

    We’re all really stuck between a rock and a hard place with FB these days!


  5. May 14, 2010 4:00 am

    Ugh – the content for the community page for Kabissa was pulled from wikipedia, which is out of date. Why does Facebook keep moving things up on my todo list?

    I have suggested the Kabissa official page at and asked to help “improve” the Kabissa community page on FAcebook. I will now go update Kabissa on wikipedia.

    Thanks for the helpful info as always.



  6. May 21, 2010 8:38 am

    Call me confused, but what came see is a sort of copy of the EMW_UK fan page (forget what they call them now) of which I am admin. So I presume this is a way for other people to find “my” charity ? and I don’t actually need to do anything.

    OAP + stroke = stupidity unless things are very obvious !

    • nonprofitorgs permalink
      May 21, 2010 9:02 am

      The “copy” is your Community Page… not much you can do besides claim it and link it… as described above.

  7. Megan permalink
    May 24, 2010 6:34 am

    I found that our organization has 3 community pages with our full name and 4 community pages with our acronym. How can we get Facebook to combine these? Seems counter productive to have 8 pages related to our organization. Thoughts?

    Thank you for your help! Your bulletins are always something we pay attention to…for reasons such as this 🙂 ~Megan

  8. May 24, 2010 7:54 am

    I did find my non profit’s community page and facebook misspelled our name! How do I change it?

    • nonprofitorgs permalink
      May 24, 2010 8:07 am

      There’s no information on that…

  9. May 24, 2010 12:28 pm

    Thanks for the insight. I just completed steps 1 – 4 for the Pancreatic Cancer Action Network.

  10. July 7, 2010 12:18 pm

    Thank you so much for this information

  11. Paul McGuire permalink
    July 28, 2010 9:44 am

    How do I get a community page for my organization if I don’t have one yet?

    • nonprofitorgs permalink
      July 28, 2010 10:05 am

      Community Pages are automatically generated… if you want to create one, add your organization as an “employer” on your personal profile. Your nonprofit might have a page already though…

  12. July 28, 2010 11:33 pm

    That was very useful information. Have followed your instructions and it seems to have done it. Will wait and see what happens next!

  13. August 6, 2010 1:05 am

    That was very useful information,congratulations !

  14. November 1, 2010 11:42 am

    Thanks for a very helpful article!

    I don’t see a “sign up” option on my organization’s community page. Should I “claim” the page? What does that do to our official page?


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